We grant you a right of withdrawal for the products you have bought from us. Please send us the goods within 20 days of receiving the goods. The time of dispatch by the customer is decisive for compliance with the deadline. The exercise of the right of withdrawal does not require any justification. Please note the guidelines below for a return.

When can an article be returned and how does it work?

The goods to be returned must be intact and inOriginal packaging send back to us. Please make sure that the labels are still attached to the goods. It is imperative that you make sure that the goods are new, unworn, unused and in their original condition. Otherwise we cannot take the goods back!

If the goods are properly returned, the item prices will be refunded. A refund of our delivery costs or the assumption of the delivery costs of the buyer is not possible.

Mark on the original invoice which item you are returning and, if possible, give a reason so that we know where we can improve and thus avoid unnecessary returns. Please put the original invoice in the return package. This is important so that we can assign the returned items to your order. You will then receive a new invoice, even if you paid by credit card, the difference is credited immediately.).

The revocation must be sent to:
DOQU GmbH
c / o Animations plus Sàrl
Route de la Pâla 126
1630 bull
Switzerland

 

Language
German
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